RevenuePoint builds Salesforce Health Cloud for ambulatory groups — with a longitudinal patient record, referral pipeline, care-gap scoring, and denial analytics that speak to your EHR and payer feeds. Fully managed by RevenuePoint.
The pain · in numbers
55%
of outbound referrals leak to providers outside the preferred network.
Ambulatory network benchmark
18%
average first-pass claim denial rate at growing-business groups.
Revenue cycle benchmark
14%
of appointments are no-shows — most without reminders going out.
MGMA industry data
3 systems
average a front-desk coordinator toggles to answer one patient question.
RevenuePoint discovery
A clean Salesforce record page
This is the Lightning record page RevenuePoint builds for patients teams. Every component below is live Salesforce — reading from the systems noted on each tile. Numbered callouts map to the components we install on day one.
Patient›Eleanor Ruiz · 64 · Valley Ambulatory Network
PCP: Dr. J. Chen · 3 active conditions · Anthem PPO
Risk score
2.1
Open referrals
2
Care gaps
1
Next visit
05/14 · Dr. Lopez
No-show risk
Low
Eligibility
Verified
Patient 360 · Longitudinal
Encounters, meds, conditions · last 24 months
Referral Pipeline
Outbound · by destination
| Destination | Specialty | Status | Network |
|---|---|---|---|
| Dr. A. Okafor | Cardiology | Scheduled 05/19 | In-network |
| Valley Imaging | Imaging | Authorized | In-network |
| Dr. P. Sharma | Endocrinology | Booked outside | Out |
Care Gap · HEDIS risk score
Auth & Eligibility
Patient 360 · Longitudinal
Longitudinal timeline from the EHR — visits, procedures, medications, and conditions — rendered on the Salesforce patient record for non-clinical staff who need the context.
Source: Epic via MuleSoft HCA
Referral Pipeline
Every outbound referral for this patient, with status and whether the destination is in-network. Leakage becomes visible — and actionable.
Source: Epic + Salesforce
Care Gap · HEDIS risk score
Open HEDIS gaps and risk score pulled together from EHR data. Care managers see what to close before the next visit.
Source: Foundry + Epic
Auth & Eligibility
Real-time eligibility check and authorization status for scheduled services — posted on the patient record so the front desk can resolve before the visit.
Source: Waystar + payer
Data model
Health Cloud is the base. We extend with custom objects for referrals, authorizations, and visit tracking — the things that sit between the EHR, the payer, and the front desk.
Standard Salesforce
Custom — built by RevenuePoint
Integrations
The EHR stays authoritative for clinical data. We integrate HL7/FHIR feeds into Salesforce for the people who are not clinicians — front desk, referral coordinators, revenue cycle, and leadership.
Epic
EHR
Patient, encounter, and order data via MuleSoft HCA.
athenahealth
EHR
Smaller-group alternative with FHIR feed.
Cerner
EHR
Health system path with MuleSoft connector.
Waystar
RCM
Eligibility, claim status, and denial data.
Twilio
Patient outreach
Appointment reminders and secure messaging.
8x8
Contact center
Patient access center on Service Cloud Voice.
Stripe
Patient pay
Patient responsibility collection and plans.
Marketing Cloud
Campaigns
Population health outreach journeys.
Lightning components
Each tile below is a Lightning Web Component we install on the record page. Reps and managers see the other systems they depend on — without leaving the account.
Model-scored no-show risk for this patient, with contributing signals.
Pulls from: Foundry + Epic
Denial reasons by code and frequency for the payer on this account, last 90 days.
Pulls from: Waystar
Patient responsibility balance, saved card, and payment plan status.
Pulls from: Stripe
Click-to-dial, call history, and recording links for the patient access center.
Pulls from: 8x8
Signature use cases
i
Providers refer to whoever comes to mind; leadership finds out at the end of the quarter that half the referrals went out of network.
How it works
Outcome
Leakage becomes a number leadership can move — not one they discover after the fact.
ii
Denials arrive scattered across payers; the pattern is visible only at a specific CPT + payer + provider combination nobody has time to look for.
How it works
Outcome
Denial rate drops because the fixable patterns get worked, not buried.
iii
Front desk toggles between scheduling, the EHR, and eligibility to answer one question.
How it works
Outcome
Shorter calls. Fewer escalations. Patients get an answer the first time.
Foundry · Orchestrated intelligence
Once your record page is clean, Foundry connects the rest of your stack — ERP, accounting, telephony, marketing — and delivers live dashboards, AI reports, and agents that take action. Fully managed by RevenuePoint.
I · Connect
We wire Epic, Athenahealth, Kareo into a managed pipeline so Healthcare data matches on every side.
II · Illuminate
Revenue cycle dashboards: charges, collections, and AR aging by location
III · Act
Denial rate monitoring with payer-level trend analysis
Claim Denial Rate Watcher
Monitors denial rates by payer and denial reason code daily. Fires when any payer exceeds a 10% denial rate or when a new denial pattern emerges across 3+ claims.
55%
Referral leakage benchmark, ambulatory networks
The problem
Mid-market ambulatory groups leak more than half of their outbound referrals to providers outside the preferred network — revenue that walks out before leadership sees it.
What we do
We build Referral__c with in-network logic, surface it on the clinical workflow, and let Foundry report leakage weekly by specialty and referring physician.
Outcome
Leakage is a measured number that improves — not a quarterly surprise.
How we package the work
Flat monthly pricing. Your single point of contact at RevenuePoint. We keep the instance clean as your business changes.
Foundation
4 weeks
A clean Healthcare record page with the signature components live.
Rebuild
8–12 weeks
A full Healthcare rebuild — objects, components, automations, integrations.
Run
Ongoing monthly
Fully managed — we keep the instance clean as your business changes.
Need to see the full managed-services pricing, or meet the team who runs it?
Common questions
A 45-minute working session with a RevenuePoint architect. We walk the record page, name the integrations you need, and scope what's possible in the first 90 days.