RevenuePoint builds a clean Salesforce Health Cloud for specialty pharmacies and compounding operations — with a prior authorization queue, refill heatmap, lot-tracked compound formulas, and adherence outreach. Fully managed by RevenuePoint.
The pain · in numbers
4.2 days
average prior-authorization turnaround — days of therapy a patient waits.
Specialty pharmacy benchmark
28%
of patients lapse before PDC reaches therapeutic threshold.
CMS adherence data
60%+
of pharmacies have no systematic adherence outreach between refills.
NCPDP industry survey
11 systems
average stack a PIC touches to complete a compound dispense.
RevenuePoint discovery
A clean Salesforce record page
This is the Lightning record page RevenuePoint builds for patients teams. Every component below is live Salesforce — reading from the systems noted on each tile. Numbered callouts map to the components we install on day one.
Patient›Marcus Ellison · 58 · Harborline Pharmacy
Specialty · Oncology · Care team: Dr. A. Patel · PIC: R. Okafor
Active scripts
4
PDC (90d)
87%
Next refill
05/11
PA in queue
1
Copay balance
$0
Consent on file
Current
Patient Timeline
Fills, PAs, encounters · last 90 days
Prior Authorization Queue
This patient · all payers
| Rx | Payer | Status | SLA |
|---|---|---|---|
| #8842 · Rituximab | Anthem | Criteria sent | 2d 4h |
| #8841 · Ondansetron | Anthem | Approved | Closed |
| #8839 · Compound cream | BCBS | Approved | Closed |
Refill-due Heatmap
Next 30 days · this patient
Compound Formula · Lot & Expiry
Patient Timeline
A single chronological view of every fill, PA event, and clinical encounter — no more tab-switching between the pharmacy system and the EHR notes.
Source: PioneerRx + Health Cloud
Prior Authorization Queue
Every PA in flight for this patient, with payer SLA timer and criteria status. PICs see where to push without opening CoverMyMeds.
Source: CoverMyMeds + Surescripts
Refill-due Heatmap
Upcoming refill-due dates across this patient’s scripts, with adherence risk scored against PDC. Outreach tasks fire automatically.
Source: PioneerRx
Compound Formula · Lot & Expiry
For compounded prescriptions, the formula with ingredient lots and expiry, cross-checked against USP 795/797 standards.
Source: PioneerRx + compounding log
Data model
Health Cloud (HIPAA-aligned) is the base. Custom objects cover the specifics specialty and compounding teams need: prescriptions, PAs, compound formulas, and refill schedules.
Standard Salesforce
Custom — built by RevenuePoint
Integrations
The pharmacy management system stays the system of record for dispensing. We wire HL7/FHIR data, ePA, and eRx into Health Cloud so your pharmacists and care teams stop swivel-chairing.
PioneerRx
Pharmacy mgmt
Dispense data, refill schedules, inventory lots.
LibertyRx
Pharmacy mgmt
Alternative PMS with HL7 feed.
CoverMyMeds
ePA
Prior authorization initiation and status.
Surescripts
eRx
Inbound prescriptions and clinical messaging.
Twilio
Patient outreach
HIPAA-aware SMS for refills and adherence.
8x8
Communications
Patient support line, logged to the Patient record.
Stripe
Payments
Copay collection and manufacturer coupon reconciliation.
Marketing Cloud
Campaigns
Adherence journeys and prescriber nurture.
Lightning components
Each tile below is a Lightning Web Component we install on the record page. Reps and managers see the other systems they depend on — without leaving the account.
Lightning tile counting down payer SLA windows across all open PAs for this patient.
Pulls from: CoverMyMeds
Automated refill reminders, delivery confirmations, and patient replies logged to the record.
Pulls from: Twilio
Patient copay and manufacturer coupon status, reconciled against the dispense.
Pulls from: Stripe
| Fill | Amount | Method | Status |
|---|---|---|---|
| 05/01 · #8841 | $35 | Card · saved | Paid |
| 04/01 · #8840 | $0 | Coupon · mfr | Applied |
| 03/01 · #8839 | $35 | ACH | Paid |
Documented pharmacist interventions with outcome and billable status.
Pulls from: Salesforce
| Date | Intervention | Outcome | Billable |
|---|---|---|---|
| 04/29 | Dose verification | No change | Yes |
| 04/14 | Drug interaction | Alternate dispensed | Yes |
| 03/22 | Adherence counseling | Completed | No |
Signature use cases
i
PAs sit in CoverMyMeds; pharmacists check three screens to know where each one stands; patients wait days for therapy.
How it works
Outcome
Turnaround drops and nothing goes stale because the SLA timer is on the record, not in a portal.
ii
Refill reminders and adherence calls get skipped during busy weeks, and PDC quietly erodes.
How it works
Outcome
Adherence outreach happens every time, and pharmacists only get pulled in when they are needed.
iii
When a compound ingredient hits recall or expires, finding every patient who received it means digging through paper logs.
How it works
Outcome
Traceability is instant. Recall response is measured in hours, not days.
Foundry · Orchestrated intelligence
Once your record page is clean, Foundry connects the rest of your stack — ERP, accounting, telephony, marketing — and delivers live dashboards, AI reports, and agents that take action. Fully managed by RevenuePoint.
I · Connect
We wire PioneerRx, SendGrid, QuickBooks into a managed pipeline so Pharmacy data matches on every side.
II · Illuminate
Daily location summaries with role-tailored views (PIC, director, leadership)
III · Act
Controlled substance variance detection against the DEA 24h window
Controlled Substance Variance Watcher
Reconciles nightly dispensing logs against inventory for DEA-scheduled substances. Flags any unexplained variance within the 24-hour audit window.
4.2 days
Specialty pharmacy PA turnaround benchmark
The problem
Average prior-authorization turnaround at specialty pharmacies is over four days — meaning every patient waits that long before therapy starts. That time compounds across a panel of hundreds of patients.
What we do
We sync PA status from CoverMyMeds into a dedicated object on the patient record, install a SLA timer on the Lightning page, and let Foundry fire when a payer window is about to slip.
Outcome
Pharmacists work from one queue. Patients start therapy sooner because nothing stalls silently.
How we package the work
Flat monthly pricing. Your single point of contact at RevenuePoint. We keep the instance clean as your business changes.
Foundation
4 weeks
A clean Specialty Pharmacy record page with the signature components live.
Rebuild
8–12 weeks
A full Specialty Pharmacy rebuild — objects, components, automations, integrations.
Run
Ongoing monthly
Fully managed — we keep the instance clean as your business changes.
Need to see the full managed-services pricing, or meet the team who runs it?
Common questions
A 45-minute working session with a RevenuePoint architect. We walk the record page, name the integrations you need, and scope what's possible in the first 90 days.